Shipping policy
Last Updated: September 28, 2026
At Dhanalakshmi Handlooms, we carefully pack every order to ensure that your products reach you safely. We currently provide shipping services across India.
1. Shipping Locations
We currently ship orders to locations across India.
International shipping is currently not available.
2. Shipping Charges
Free shipping is available on all orders, unless otherwise specifically mentioned on the website for a particular product or promotional offer.
There are no additional standard shipping charges for eligible deliveries within India.
3. Processing Time
Orders are generally processed and prepared for dispatch after successful order confirmation and payment verification.
Processing time may vary depending on:
- Product availability
- Order volume
- Weekends and public holidays
- Special sales or promotional periods
4. Delivery Time
The estimated delivery time within India is:
3–5 business days
Delivery times are estimates and may vary depending on the delivery location and courier service.
Remote or difficult-to-service locations may require additional delivery time.
5. Shipping Partner
Our orders may be shipped through:
DTDC
Once your order has been dispatched, tracking information may be provided to you through the contact details associated with your order.
6. Order Tracking
Once your order is dispatched, you may receive tracking details through SMS, email, WhatsApp, or other available communication channels.
You can use the tracking information provided by the courier to check the status of your shipment.
7. Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Transportation delays
- Courier service disruptions
- Public holidays
- Natural disasters
- Address-related issues
- Remote delivery locations
- High-volume sales periods
- Other unforeseen circumstances
We will assist customers in following up with the courier where reasonably possible.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address and contact number at the time of placing an order.
Dhanalakshmi Handlooms will not be responsible for delays or failed deliveries resulting from:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect phone number
- Customer being unavailable to receive the package
Additional charges may apply if a shipment needs to be re-dispatched due to incorrect information provided by the customer.
9. Delivery Attempts
The courier partner may make multiple delivery attempts according to its standard delivery procedures.
Customers should ensure that someone is available to receive the package at the provided delivery address.
If a shipment is returned to us because of repeated failed delivery attempts, please contact our customer support team to discuss the available options.
10. Damaged Packages
If the package appears damaged, opened, tampered with, or otherwise unusual at the time of delivery, customers should:
- Record the condition of the package.
- Record a continuous 360° unboxing video while opening the package.
- Keep the original packaging and shipping materials.
- Contact us as soon as possible.
The unboxing video may be required when reviewing any damage, missing-item, or wrong-product claim.
11. Missing, Wrong, or Damaged Products
If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.
You may be required to provide:
- Order number
- Customer name
- Phone number
- Photographs of the product
- Complete 360° unboxing video
- Details of the issue
Eligible claims will be reviewed by our team and, where approved, handled according to our Return & Refund Policy.
12. No Return / Exchange Policy
Dhanalakshmi Handlooms follows an exchange-only policy.
We do not accept general product returns or provide refunds for reasons such as change of mind, personal preference, or incorrect product selection.
Eligible exchanges are subject to our Return & Refund Policy.
13. Contact Us
For shipping-related questions or assistance, please contact:
Dhanalakshmi Handlooms
Old Mangalagiri Post Office, Opp. / Near Padmasaliya Kalyana Mandapam,
Beside Makkah Masjid, Old Mangalagiri,
Andhra Pradesh – 522503, India
Phone: +91 90632 82710
Email: dhanalakshmihandlooms2026@gmail.com
Website: DhanalakshmiHandlooms.com
