Refund policy
Last Updated: September 28, 2026
At Dhanalakshmi Handlooms, we take great care in packing and delivering your orders. Since our products are traditional handloom and ethnic products, we follow an exchange-only policy. We do not accept returns or provide refunds for products once delivered, except where specifically stated below.
1. No Return Policy
All purchases made through Dhanalakshmi Handlooms are non-returnable.
We do not accept returns for:
- Change of mind
- Incorrect product selection
- Colour preference
- Size or design preference
- Personal reasons
- Products that have been used, washed, altered, or damaged after delivery
2. Exchange Policy
We provide an exchange option only in the following situations:
- The product received is damaged.
- The product received is defective.
- The wrong product has been shipped.
- The product received differs substantially from the product ordered.
Exchange requests must be raised within 48 hours of delivery.
3. 360° Unboxing Video Requirement
A complete 360° unboxing video is mandatory for any damage, defect, missing item, or wrong-product claim.
The video must:
- Be recorded continuously from the unopened package.
- Clearly show all sides of the package before opening.
- Clearly show the package being opened.
- Show the product and any damage or defect clearly.
- Include all items received inside the package.
Claims submitted without a proper 360° unboxing video may not be accepted.
4. How to Request an Exchange
To request an exchange, contact us within 48 hours of delivery:
Phone: +91 90632 82710
Email: dhanalakshmihandlooms2026@gmail.com
Please provide:
- Order number
- Customer name
- Contact number
- Reason for exchange
- Clear photographs of the product
- Complete 360° unboxing video
Our team will review the request and inform you whether the product is eligible for exchange.
5. Exchange Conditions
Products approved for exchange must:
- Be unused and unworn.
- Be in their original condition.
- Have original tags, packaging, and accessories, where applicable.
- Not have been washed, altered, damaged, or stained by the customer.
The final decision regarding exchange eligibility will be made after verification of the submitted evidence.
6. Products Not Eligible for Exchange
Exchange requests will generally not be accepted for:
- Used or worn products
- Washed products
- Altered or customized products
- Products damaged after delivery due to customer handling
- Products without the required unboxing video
- Products returned after the specified exchange period
- Products purchased during a sale or promotional offer, where the offer specifically states that the product is non-exchangeable
7. Refund Policy
We do not provide refunds for returned products.
If an eligible issue is verified, the product will be considered for exchange, subject to availability.
If an identical replacement is unavailable, our customer support team will contact you regarding the available resolution.
8. Shipping Charges for Exchanges
If the exchange is approved because of a wrong, damaged, or defective product, Dhanalakshmi Handlooms will coordinate the exchange process as applicable.
For other exchange requests, any applicable shipping charges may be communicated to the customer before processing the exchange.
9. Delivery Damage
If your package appears damaged at the time of delivery, please record the condition of the package in your unboxing video and contact us immediately.
Do not discard the original packaging until your claim has been reviewed.
10. Contact Us
For questions regarding returns or exchanges, please contact:
Dhanalakshmi Handlooms
Old Mangalagiri Post Office, Opp. / Near Padmasaliya Kalyana Mandapam,
Beside Makkah Masjid, Old Mangalagiri,
Andhra Pradesh – 522503
Phone: +91 90632 82710
Email: dhanalakshmihandlooms2026@gmail.com
Important: By placing an order with Dhanalakshmi Handlooms, customers acknowledge and agree to this no-return, exchange-only policy and the mandatory 360° unboxing video requirement for eligible claims.
