Privacy policy
Last Updated: September 28, 2026
Dhanalakshmi Handlooms ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, DhanalakshmiHandlooms.com, or purchasing our products.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
When you visit our website, place an order, contact us, or submit an enquiry, we may collect the following information:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Delivery information
- Order and transaction details
- GST number, when voluntarily provided for bulk orders
- Shop/business name for bulk-order enquiries
- Information provided when contacting customer support
- Any photographs or videos submitted for exchange or product-related claims
We may also automatically collect certain technical information, such as IP address, browser type, device information, and website usage information.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm orders and payments
- Provide customer support
- Respond to enquiries
- Process eligible product exchanges
- Verify damage, defect, or wrong-product claims
- Process bulk-order enquiries
- Communicate with you regarding your orders
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Dhanalakshmi Handlooms does not directly store your complete debit card, credit card, banking, or other sensitive payment credentials on its own servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Sharing of Information
We may share necessary information with trusted third-party service providers when required to operate our business, including:
- Shipping and delivery partners
- Payment service providers
- Website and technology service providers
- Customer support or communication service providers
- Analytics and marketing service providers, where applicable
- Government authorities or law-enforcement agencies when legally required
We only share information that is reasonably necessary for the relevant service or legal requirement.
5. Shipping Information
To deliver your order, we may provide necessary customer information, such as your name, phone number, and delivery address, to our shipping and logistics partners.
Our current shipping partner may include DTDC.
6. Bulk Order Enquiries
If you submit our Bulk Order form, we may collect:
- Name
- Phone number
- Address
- Shop name
- GST number, if provided
This information is used to contact you regarding your bulk-order enquiry and provide relevant pricing or order assistance.
7. WhatsApp Communication
If you contact us or submit an enquiry through WhatsApp, the information you provide may be processed through WhatsApp and its applicable services.
We may use WhatsApp to communicate regarding orders, enquiries, customer support, and bulk purchases.
WhatsApp operates under its own privacy policy and terms.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Analyze visitor activity
- Support relevant marketing activities, where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Process exchanges or claims
- Meet legal, accounting, and regulatory requirements
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.
11. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request information about the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Raise concerns regarding the handling of your personal information
To make a privacy-related request, contact us using the details below.
12. Children's Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
13. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment providers, or other services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Dhanalakshmi Handlooms
Old Mangalagiri Post Office, Opp. / Near Padmasaliya Kalyana Mandapam,
Beside Makkah Masjid, Old Mangalagiri,
Andhra Pradesh – 522503, India
Phone: +91 90632 82710
Email: dhanalakshmihandlooms2026@gmail.com
Website: DhanalakshmiHandlooms.com
